I assume it cannot get any worse than it is for you now, and these steps
usually resolve the problem. I also assume that you've performed
troubleshooting of the individual applications. For Word and Excel, go to
those areas on this site and look for the troubleshooting steps. I also assume
your hard drive has been cleaned up. For those instructions, see
If you get errors during
uninstall or reinstall, write down the exact error message. Go to Microsoft
TechNet and type the error message into the keywords search with your version
of Office as the product.
Backup your files.
Type the following into your
Find/Search, exactly as it
appears (copy it if you want), find/search the
files, and copy them somewhere else on your PC:
Those are Word documents (doc),
Word templates (dot), Excel workbooks (xls), Excel templates (xlt), PowerPoint
presentations (ppt), PowerPoint templates (pot), and Access databases (mdb).
If you've never made your own
templates, use just the following because the
default templates will be reinstalled:
*.pst files are Outlook files
that contain all of your Outlook objects. You can also save your mail settings
in Outlook: open Outlook, hit Tools-Accounts, choose an account and *export*
it. Do it for each account. These become *.iaf files. There are no
merchant account fees for
using this information. Please use this free information for help.
normal.dot and personal.xls are
files that store macros and other customizations in Word and Excel
respectively. You may want to back these up. Additionally, Excel stores custom
toolbars in *.xlb files.
Use Eraser, if desired.
Office 97 uses
Eraser97 to completely remove Office. Office 2000 uses
Eraser2K to completely remove Office. I prefer doing it manually as
Delete the program files.
Rarely should programs be
removed this way. Choosing to remove the
application via the Control Panel is
always preferred, but is sometimes not possible. So we do it this way.
By default, Office is installed
to C:\Program Files\Microsoft Office. Using My Computer or Windows Explorer,
go to that folder. Delete the ENTIRE folder.
Remove the program from the
If the program isn't removed
from the registry, it often is not fixed when you reinstall because the
registry entries remain and are not overwritten on a reinstall.
To remove Office from the
registry, hit Start-Run and type *regedit* (no asterisks) and hit Enter. This
opens the Windows registry. Do not do anything except exactly as directed.
Browse the registry similar to browsing in Windows Explorer and go to this
The X.0 will be:
8.0 for Office 97
9.0 for Office 2000
10.0 for Office XP
11.0 for Office 2003
If you have more than one, but
only want one version of Office installed now, it is safe to rename the ENTIRE
Office folder. If you are only trying to remove one version, then rename only
the number. So...to rename the Office folder, simply right-click, hit Rename,
and rename it to something like XOffice; or right-click the version number and
rename it; for instance rename 10.0 to Old10.0. Using this method, you are
backing up the old registry files, just to be safe. When Office is
reinstalled, a new 10.0 (or whatever version number) folder will be created.
If you're trying to fix just
Word or one of the other applications, then you can go further into the
version folder and rename just the application folder name. For instance,
rename Word to OldWord. However, you will not want to delete the program files
in this case. See the troubleshooting methods for Word and Excel, which I
Continue with your task.
You should now be in a position
to reinstall the program(s).
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