Troubleshooting Microsoft Outlook
The instructions provided here pertain to Outlook 2003 on a home computer—or
at least one that is not on an Exchange Server. They do not
pertain to Outlook Express at all.
Something Doesn't Work Right or It Crashes at Times
If you can open Outlook, the first thing to try is to run Detect and Repair from the
Help menu. Have your Installation disk handy because you may need it. On my
machine, it takes about 7 minutes for the Detect and Repair to complete.
Cannot Send or Receive Email
This is a tough one and I hesitate to put it here, but don't want to ignore
First try closing and restarting Outlook. If that doesn't work, try rebooting
If you have successfully sent and received mail before and nothing has
changed, it could be that your mail server is temporarily down. Just like
websites are sometimes down temporarily, so are mail servers—it
just happens. Try again in
an hour or two and/or check with your Internet Service Provider (ISP) to see
if they're experiencing any difficulties.
- If you have never successfully sent/received, then likely it's an issue
with your settings. While most ISPs have this information right on their
websites and you should look there first, you should be able to call your
ISP and have them walk you through the settings you should use.
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